Network Deployment Specialist

1 week ago

Bishop, California, United States Altice USA Full time

About Us

At Altice USA, we're a leader in the fast-paced world of connectivity. Our team is on the hunt for enthusiastic professionals to join us and empower lives, fuel businesses, and drive innovation.

We understand that connectivity isn't just a luxury anymore – it's a necessity that keeps the world connected. A career at Altice USA means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions.

Job Summary

Under general supervision, the Field Service Technician I installs, changes, repairs, and disconnects cable services, including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations.

The ideal candidate will have strong problem-solving skills and be able to work independently and with others. They should be able to communicate effectively with customers and provide quality internal and external customer service.

Responsibilities

  • Installs, tests, and troubleshoots Company services, including video, data, and telephone, from tap to customer-selected locations.
  • Utilizes network tools and troubleshooting knowledge to resolve network problems.
  • Resolves issues at installation and on scheduled service calls from customer-selected locations to tap.
  • Educates customers regarding use of installed products and explains waivers, agreements, customer release forms, charges, and billing procedures.
  • Determines customer current service levels and inquiries about customer preferences and needs, recommending service upgrades or additional products.
  • Represents Company to collect payments and equipment and secures appropriate customer signatures.
  • Maintains network integrity through preventive maintenance and home certifications.

Requirements

  • High School Diploma or equivalent.
  • Ability to communicate in person and by telephone.
  • Ability to drive Company vehicle in a safe and responsible manner.
  • Knowledge of basic mathematics.
  • Knowledge of basic electronics.
  • Skill in using a Windows-based computer.
  • Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
  • Ability to prioritize and organize effectively.
  • Ability to work independently and with others.

Estimated Salary Range: $60,000 - $80,000 per year.

Why Choose Us?

We offer a dynamic work environment, competitive salary, and benefits package, as well as opportunities for professional growth and development. If you're passionate about delivering exceptional customer service and empowering lives through connectivity, we encourage you to apply for this exciting opportunity.

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