Current jobs related to Healthcare Customer Service Specialist - Lakeland, Florida - Virtual Employee
-
Healthcare Customer Service Representative
3 weeks ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for ensuring that healthcare accounts are billed and paid accurately and timely.Key ResponsibilitiesMedical Collections: Ensure that healthcare accounts...
-
Healthcare Customer Service Representative
2 weeks ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...
-
Healthcare Customer Service Representative
1 month ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our revenue cycle management team, you will be responsible for ensuring accurate and timely billing and payment of healthcare accounts assigned from our clients.Key ResponsibilitiesMedical Collections:...
-
Healthcare Customer Service Representative
1 week ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryThis role is an exciting opportunity to join our team at GetixHealth as a Healthcare Customer Service Specialist. As a key member of our team, you will be responsible for ensuring that healthcare accounts are billed and paid accurately and timely.Key ResponsibilitiesMedical Collections: Ensure that healthcare accounts are billed and paid...
-
Healthcare Customer Service Representative
2 days ago
Lakeland, Florida, United States GetixHealth Full timeJob Summary: We are seeking a skilled Healthcare Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and patients.Key Responsibilities:Medical Collections: You will be responsible for collecting medical payments from patients and...
-
Cable Wiring Specialist
4 weeks ago
Lakeland, Florida, United States Cable Wiring Specialist Full timeJob OverviewCable Wiring Specialist, Inc. (CWSI) is a leading provider of construction and engineering services to the Telecommunications industry. We are seeking a skilled Sub-Contractor to join our team in Central Florida.Job ResponsibilitiesProvide support for aerial, directional boring, underground drilling, and splicing servicesMeet the requirements of...
-
Route Specialist
3 days ago
Lakeland, Florida, United States ImageFIRST Healthcare Laundry Specialists Full timeJob Summary:ImageFIRST Healthcare Laundry Specialists is seeking a skilled Route Specialist to join our team. As a Route Specialist, you will play a critical role in establishing and maintaining strong customer relationships through responsive and creative sales and service strategies.Key Responsibilities:• Load and unload trucks, ensuring efficient...
-
Healthcare Customer Service Representative
1 week ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesRespond to...
-
Customer Service Representative
4 weeks ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving issues in a timely and professional manner, and working collaboratively with our team to...
-
Customer Service Representative
3 days ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a Customer Service Specialist, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely.Key ResponsibilitiesMedical Collections: You will be responsible for collecting...
-
Customer Service Representative
7 days ago
Lakeland, Florida, United States Ace Hardware Full timeAce Hardware Job DescriptionWe are seeking a skilled Cash Handling Specialist to join our team at Ace Hardware. As a key member of our sales team, you will be responsible for:Providing exceptional customer service and answering customer questionsGreeting customers as they enter the store and thanking them when they leaveOperating all point-of-sale equipment...
-
Customer Service Representative
3 weeks ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at GetixHealth. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesMedical Collections: You...
-
Customer Service Representative
3 weeks ago
Lakeland, Florida, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...
-
Customer Service Representative
1 week ago
Lakeland, Florida, United States CarMax Full timeAbout this roleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesProvide guidance and support to customers throughout their...
-
Customer Service Representative
1 month ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a key member of our customer support team, you will be responsible for providing exceptional service to our patients and clients, resolving issues in a timely and professional manner.Key ResponsibilitiesMedical Collections: Manage...
-
Customer Service Representative
2 weeks ago
Lakeland, Florida, United States GetixHealth Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at GetixHealth. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and patients, resolving complex issues, and ensuring seamless communication.Key ResponsibilitiesRespond to customer...
-
Customer Experience Specialist
2 weeks ago
Lakeland, Florida, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized customer service and support...
-
Automotive Sales Guest Care Specialist
2 weeks ago
Lakeland, Florida, United States Tire Choice Auto Service Centers Full timeJob Title: Automotive Sales Guest Care SpecialistAt Tire Choice Auto Service Centers, we are seeking a highly motivated and customer-focused Automotive Sales Guest Care Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional guest care and driving sales of automotive repair services and tires.Key...
-
Customer Experience Specialist
1 week ago
Lakeland, Florida, United States CarMax Full timeAbout the RoleAs a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes facilitating sales, conducting vehicle condition assessments, and ensuring that all vehicles meet CarMax Quality Standards.Key Responsibilities Provide...
-
Customer Experience Specialist
2 weeks ago
Lakeland, Florida, United States CarMax Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience by guiding customers through every step of their car-buying journey.Key ResponsibilitiesProvide exceptional customer service by...
Healthcare Customer Service Specialist
2 months ago
Position Title: Patient Support Services Representative
Department: Patient Support Services
Overview:
This role is essential for fostering positive interactions with patients. The representative will play a pivotal role in enhancing patient experiences with Virtual Employee's services by managing incoming inquiries and making outbound calls to patients and healthcare providers as needed. Strong problem-solving abilities are crucial for success in this position. The representative will serve as the primary contact for patients seeking to enroll in programs, place orders or refills, check order statuses, and inquire about available services.
Key Responsibilities:
- Respond to incoming calls promptly and professionally, ensuring adherence to all relevant regulations.
- Strive for first call resolution, demonstrating the ability to assess and escalate issues when necessary.
- Initiate outbound calls to assist patients with prescription processing in compliance with regulations.
- Support pharmacy operations by completing tasks such as updating enrollments, processing payments, and communicating with pharmacy staff to ensure order fulfillment.
- Maintain reporting requirements as directed by management.
- Manage challenging interactions with professionalism and composure.
- Complete additional tasks as assigned by supervisors.
- Positive demeanor with a strong commitment to exceptional customer service.
- Able to multitask and manage interruptions effectively.
- Accurate in performing repetitive tasks.
- Typing speed of at least 50 words per minute.
- Collaborative team player, capable of working alongside pharmacists, technicians, and other departments.
- Ability to work independently with minimal supervision while meeting deadlines.
- Proficient in navigating databases and utilizing necessary software.
- Excellent written and verbal communication skills with strong interpersonal abilities.
- Passionate about assisting others and resolving issues.
- Capable of working under pressure with a keen attention to detail.
- Creative problem solver with effective conflict resolution skills.
- Flexible with work hours as required.
- Able to remain seated at a computer for extended periods, utilizing a phone and headset as needed.
- High School diploma or equivalent is mandatory.
- Additional training or education is advantageous.
- Prior experience in a pharmacy or medical setting is preferred.
- A minimum of 6 months in a call center environment.
- At least 6 months of administrative experience.
- Familiarity with Microsoft Word, Excel, and Outlook is required.
This position operates within a standard office setting, necessitating prolonged periods of sitting at a computer. The role requires coordination and dexterity to manage office equipment, including computers and telephones. The representative may encounter high-stress situations when addressing customer concerns.
