Customer Experience Specialist
4 weeks ago
As a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes facilitating sales, conducting vehicle condition assessments, and ensuring that all vehicles meet CarMax Quality Standards.
Key Responsibilities
Provide exceptional customer service by guiding customers through the sales process
Conduct vehicle condition assessments and communicate information to buyers
Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Requirements
Demonstrate exceptional communication skills
Display confidence in self, the product, and CarMax
Ability to build and maintain strong relationships
Balance the needs of the customer and the business when making decisions
About CarMax
CarMax is a leading retailer of used cars, with over 200 locations nationwide. We are committed to delivering an honest, transparent, and high-integrity experience to our customers. Our team of over 25,000 associates work together to deliver iconic customer experiences and help every associate grow their career and achieve their best, at work and in their community.
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