Customer Experience Specialist

4 weeks ago


Lakeland, Florida, United States CarMax Full time
About the Role

As a Customer Specialist at CarMax, you will be responsible for delivering an exceptional customer experience by guiding customers through every step of their car-buying journey. This includes facilitating sales, conducting vehicle condition assessments, and ensuring that all vehicles meet CarMax Quality Standards.

Key Responsibilities

Provide exceptional customer service by guiding customers through the sales process

Conduct vehicle condition assessments and communicate information to buyers

Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory

Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

Requirements

Demonstrate exceptional communication skills

Display confidence in self, the product, and CarMax

Ability to build and maintain strong relationships

Balance the needs of the customer and the business when making decisions

About CarMax

CarMax is a leading retailer of used cars, with over 200 locations nationwide. We are committed to delivering an honest, transparent, and high-integrity experience to our customers. Our team of over 25,000 associates work together to deliver iconic customer experiences and help every associate grow their career and achieve their best, at work and in their community.

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