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Customer Service Representative

2 months ago

Lakeland, Florida, United States GetixHealth Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at GetixHealth. As a key member of our customer support team, you will be responsible for providing exceptional service to our patients and clients, resolving issues in a timely and professional manner.

Key Responsibilities
  • Medical Collections: Manage and resolve medical collections in a timely and efficient manner.
  • Customer Inquiries: Respond to inbound and outbound telephone inquiries, utilizing standard procedures and scripts to provide accurate and helpful information.
  • Research and Resolution: Gather information, perform research, and resolve customer inquiries in a timely and professional manner.
  • Communication and Escalation: Communicate options for resolution to customers and escalate issues as required.
  • Scheduling and Prioritization: Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required.
  • Department Goals and Objectives: Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
Requirements
  • Education and Experience: High school diploma or college degree from an accredited college or university, with two to five years of industry experience in medical revenue cycle management.
  • Medical Experience: Practical or classroom knowledge of medical revenue cycle management, with a proven understanding of HIPAA rules and regulations.
  • Communication and Interpersonal Skills: Demonstrated excellent verbal, written, and interpersonal communication skills, with the ability to work collaboratively in a team environment.
  • Technical Skills: Proven PC proficiency in MS Office Suite Applications, with the ability to work in a fast-paced office environment.
Work Environment

This is an office-based position, requiring the ability to sit for extended periods of time with frequent bending and stooping. Occasional lifting may be required up to 25 lbs.

Additional Notes

This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. GetixHealth is an equal employment opportunity employer.