Urology Patient Service Representative
1 week ago
The Patient Service Representative will be responsible for delivering exceptional patient experiences and providing top-notch customer service. This role will support U.S. Urology Partners by offering administrative support to all areas of the office.
Key Responsibilities- Exceed daily expectations and goals, with minimal error, while maintaining open communication with managers regarding status of assignments and deadlines.
- Display leadership initiative by offering to help others or taking on additional responsibilities when able.
- Responsible for check-in/check out processes.
- Travel to satellite locations as needed.
- Verify insurance for upcoming procedures.
- Process and maintain third-party referral information and coordinate referral procedures with clinical units and billing.
- High School Diploma.
- Interact professionally and positively with all patients, colleagues, managers, and executive team.
- Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPAA compliance in all daily tasks.
- One year of experience working in a medical practice or in a health insurance organization.
- Excellent verbal and written communication skills.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
What We OfferAt U.S. Urology Partners, we are guided by four core values: Compassion, Collaboration, Respect, and Accountability. Every associate living these core values makes our company an amazing place to work.
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental, and vision plans, HSA/FSA, 401(k) matching, an Employee Assistance Program (EAP), and more.
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