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Customer Support Specialist

2 months ago

Austin, Texas, United States Inkspirenize Full time
Position Overview

Job Title: Call Center Representative

Company: Inkspirenize

Department: Customer Service

Role Summary: We are looking for a dedicated and customer-oriented Call Center Representative to enhance our vibrant team. The successful candidate will manage both incoming and outgoing communications, address customer questions, resolve concerns, and deliver outstanding service to ensure customer satisfaction.

Key Duties:

  • Respond to incoming calls and engage with customers in a respectful and professional manner.
  • Address customer grievances, offering suitable solutions and alternatives promptly; follow up to confirm resolution.
  • Keep comprehensive records of customer interactions and transactions, including inquiries, complaints, and feedback.
  • Recognize and escalate priority issues to the relevant department or supervisor.
  • Provide precise information regarding products and services.
  • Efficiently process orders, forms, applications, and requests.
  • Work collaboratively with colleagues to enhance processes and service quality.
  • Stay informed about product knowledge and updates to deliver accurate information.

Required Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service are advantageous.
  • Exceptional communication skills, both verbal and written.
  • Strong analytical skills and attention to detail.
  • Ability to manage high-pressure situations while maintaining a positive demeanor.
  • Familiarity with call center technology and software.
  • Excellent organizational and multitasking abilities.