Merchandise Operations Manager

2 days ago

Tuscaloosa, Alabama, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Merchandise Operations Manager to join our team at Walmart. As a key member of our sales floor team, you will be responsible for ensuring the efficient and effective operation of our merchandise operations.

Key Responsibilities
  • Provide exceptional customer service by acknowledging and addressing customer needs in a timely and professional manner.
  • Assist management with the supervision of associates in assigned areas of responsibility, including assigning duties, communicating goals and feedback, and providing direction and guidance on member service approaches and techniques.
  • Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.
  • Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, and disposing of hazardous materials.
  • Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging and organizing merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise.
  • Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, and stocking, zoning, and cleaning all departments.
  • Oversees the picking and staging of club pick up orders throughout the day, and ensures products are selected and staged according to company policy and procedures.
  • Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
  • Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
  • Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
Requirements
  • Must be 18 years of age or older.
  • 6 months retail experience and 6 months customer service experience.
  • Preferred qualifications include leading a team, supervising experience, and experience with hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

We offer a competitive hourly wage range of $19.00 to $27.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. We also offer a range of benefits, including health benefits, financial benefits, paid time off benefits, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our website.

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