Operations Manager

12 hours ago


Tuscaloosa, Alabama, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our store operations and drive business results. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer experience.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
  • Support and participate in the truck unloading and stocking processes to ensure efficient and effective execution.
  • Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
  • Manage visual merchandising standards and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes, including merchandise operations and omnichannel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach team members to achieve results and participate in the performance management process.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Serve as Manager on Duty (MOD) and acknowledge customers, help locate products, and provide solutions.
  • Cross-trained in custom framing selling and production and assist with omnichannel processes.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting, taking care of customers, with all public areas climate-controlled, some stock rooms not climate-controlled, and some outdoor work if assigned to retrieve shopping carts or unload trucks.

Michaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at MICHAEL.


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