Customer Experience Manager

4 weeks ago


New Orleans, Louisiana, United States Michaels Full time
Job Title: Customer Experience Manager - Part Time Nights and Weekends

At Michaels, we're looking for a skilled Customer Experience Manager to join our team. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Lead and manage the customer experience team to achieve sales and customer satisfaction goals
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Collaborate with store managers to achieve business objectives and improve store performance
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment
  • Train and develop team members to improve their skills and knowledge
  • Serve as Manager on Duty (MOD) to ensure seamless store operations
Requirements:
  • 2+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of driving sales growth and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work a flexible schedule, including nights and weekends
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Discounts on Michaels products and services
  • A fun and dynamic work environment

Michaels is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees.



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