Branch Banking Associate

3 weeks ago


New Orleans, Louisiana, United States Capital One Full time

Capital One is reimagining banking to fit the everyday lives of its customers. As a Branch Banking Associate - Customer Experience Specialist, you will play a vital role in delivering an extraordinary customer experience by leveraging your excellent communication skills, product knowledge, and adaptability to meet the evolving needs of our customers.

The ideal candidate will have at least 1 year of retail, sales, or customer service experience, with a strong passion for helping others and a growth mindset. This role requires the ability to work effectively in a team environment, think critically, and demonstrate a commitment to delivering exceptional customer service.

Responsibilities will include:

  • Providing personalized solutions to customers' financial needs through product knowledge and effective communication
  • Addressing customer inquiries and resolving issues in a timely and professional manner
  • Collaborating with colleagues to ensure seamless customer experiences across all touchpoints
  • Maintaining a thorough understanding of banking products and services, including current promotions and offers
  • Staying up-to-date on industry trends and developments to provide expert guidance to customers

As a Branch Banking Associate - Customer Experience Specialist, you will have the opportunity to work in a fast-paced, dynamic environment where no two days are the same. You will be supported by a comprehensive training program, ongoing coaching and feedback, and opportunities for professional growth and development.

Capital One offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. We also offer a competitive salary range of $45,000 - $65,000 per year, based on location and experience.



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