Community Engagement Coordinator
4 days ago
We are seeking a highly motivated and organized Resident Services Coordinator to join our team at RPM Living. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring a positive living experience, and contributing to the overall success of our communities.
Key Responsibilities- Oversee all aspects of the resident experience, ensuring a high level of satisfaction and retention.
- Offer a professional, yet friendly, atmosphere in the leasing office, providing a welcoming environment for residents and guests.
- Maintain awareness of property competitors and contribute ideas to improve resident retention and satisfaction.
- Contact and follow up on renewals, new residents, and work orders, ensuring timely and efficient resolution of issues.
- Answer and handle incoming issues from current residents, providing excellent service and resolving concerns in a timely manner.
- Create a renewal program to optimize lease renewals and decrease resident turnover, analyzing data and implementing strategies to improve results.
- Develop and execute strategies for optimizing online reputation and resident satisfaction surveys, working closely with the Community Manager to achieve goals.
- Plan and execute fun activities for residents, fostering a sense of community and promoting resident engagement.
- Perform other duties and projects as assigned by the manager, demonstrating flexibility and a willingness to adapt to changing priorities.
- High school diploma or equivalent required; one to three years of related experience preferred.
- Possess knowledge of property operations, marketing principles, and practices, with a strong understanding of customer service and relations.
- Basic computer skills, including Microsoft Office Suite, Google Suite, and industry-specific software.
- Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license.
- Weekly pay for all associates working onsite at an apartment community.
- Comprehensive healthcare coverage available for all full-time, regular associates.
- Employer-paid employee assistance, mental health, and wellness programs.
- Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
- 401(k) with robust company match.
- Opportunities for professional development, career growth, and role-based learning plans.
- Diversity, Equity, Inclusion, and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
- Paid time off plus floating holidays and volunteer days.
- Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).
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