Volunteer Engagement Manager

Job DescriptionJob DescriptionSpread the Word Nevada Overview

Spread the Word Nevada was formed in February 2001 by Co-Founders, Laurie Hartig and Lisa Habighorst.

Spread the Word Nevada is dedicated to advancing early childhood literacy by placing books into the homes of children within Nevada's at-risk, low-income communities. Through community collaboration, mentorship and family partnership programs, Spread the Word Nevada fosters reading and language development opportunities leading to brighter academic and economic futures for these children. We are dedicated to changing the lives of at-risk children, one book at a time.

Spread the Word Nevada has various programs that support, coordinate, and facilitate to advance childhood literacy. Programs include the Kids-to-Kids program, the Breakfast/Snack Time with Books program, the Books & Buddies program, and the Readers in Training program. Currently, the Organization's programs are being implemented, supported, and utilized in a continuously growing number of elementary schools throughout the Greater Las Vegas Valley, Washoe, and Elko Counties in Nevada.

We are Deeply Committed to Equity & Diversity

Spread the Word Nevada strives to recruit a diverse team of leaders. We believe there is a transformative academic and social benefit for children when their Program Directors, Managers, Facilitators, Coordinators and Volunteers reflect a diversity of backgrounds. Spread the Word Nevada is committed to providing a welcoming, inclusive environment for all, which is confirmed through a regular employee satisfaction survey.

Position Summary

The Volunteer Engagement Manager is responsible for recruiting a strong volunteer base and implementing engaging and meaningful experiences for those volunteers that create and sustain a positive culture.

Essential Functions and ResponsibilitiesVolunteers

• Leads in the recruitment, selection, placement, and onboarding of volunteers for the entire organization (includes all warehouse, program-specific, and event volunteers)
• Coordinates and executes all aspects of the annual volunteer appreciation event
• Develops a strong customer service and recognition program that engages, supports, and retains volunteers
• Works collaboratively to acquire and execute large-scale "fee-for-service" volunteer events with corporate partners
• Leads the operation of all volunteer intern programs

Outreach

• Seeks out and attends community outreach opportunities such as events, fairs, festivals, tabling events, etc. to promote STWN and recruit volunteers
• Meets and develops relationships with corporations and service groups to promote STWN and their volunteer needs
• Speaks at events to promote volunteer needs of STWN
• Recognizes potential donor opportunities through volunteer outreach and communicates those opportunities to the Development team

Administration

• Maintains volunteer records, including descriptions of all volunteer opportunities, requirements, and trainings for each, as well as procedures and safety information
• Tracks and monitors performance measures and goals of the department
• Continuously researches best practices related to volunteer and corporate engagement
• Oversees usage of volunteer database
• Schedules all volunteer activities in the database and maintains backend functionality
• Directly supervises the Assistant Manager, Volunteer Engagement
• Other duties may be assigned at the discretion of the Director of Programs related to the fundamental aspects of the Volunteer Manager or related positions

Education and/or Experience Requirements

• An associate or bachelor's degree in a related field and at least two to four years of volunteer administrative experience. The right combination of education and/or relevant experience may be substituted in lieu of degree requirements.
• Prior nonprofit volunteer management preferred
• Experience with volunteer management software preferred

General Requirements

• Knowledge of current trends, resources, and information related to volunteerism
• Demonstrated ability to work with, motivate, and empower people of all backgrounds
• Proficient in Microsoft Office software including Outlook, Word, Excel, PowerPoint, and Teams
• Comfortable and proficient in utilizing volunteer software
• Exceptional public speaking and writing skills

Certificates, Licenses, Registrations

• Valid Nevada State Drivers' License
• Current Nevada State Driving Record

Personal Characteristics

Below are some of the qualities a Volunteer Manager will exhibit:

• Passion for mission
• Strong time management skills
• Strong organizational skills
• Effective leader - communicator, delegator, and motivator
• Commitment to fostering teamwork
• Volunteer-centered focus
• Highly values volunteer involvement

Physical & Mental Demands and Working Conditions: Requirements

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• The position requires travel within the local area to office and business locations to conduct business transactions. This involves exposure to weather conditions, traveling to and from buildings, and operating a vehicle.
• Must be able to remain stationary when in the office.
• Frequently communicates with co-workers and clients/visitors in person and over the telephone to answer questions and provide support.
• Must articulate concepts and ideas clearly, concisely, and accurately.
• Must assess problems, provide solutions, and use good judgment.
• Ability to reach with hands and arms, lift up to 25 pounds, climb/balance, stoop/kneel/crouch/crawl, and push/pull file cabinet drawers.
• Must be able to identify and assess information on computer screens and written reports and documentation and record accurate written and electronic messages and reports.
• Requires distinguishing letters or symbols and eye/hand coordination.
• Ability to Comply with the Company Drug and Alcohol Policy as a requirement of a position that could adversely affect the safety of others.

Work Environment: While performing the duties of this job, the employee is occasionally exposed to excessive heat and wet and/or humid outside conditions. Due to working in the office, warehouse, and/or school setting, the noise level in the environment is moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Scheduled hours may change based on business needs. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to reasonable modifications to accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Salary: $55,000/yr. to $60,000/yr.

Reports to: Director of Programs

Supervises: Volunteer Engagement Assistant Manager

Employment Status: Full-Time Exempt

Benefits: 401k 4% Match, Health, Vision, Dental, Volunteer Life Insurance, 11 paid Holidays, Paid Time Off

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