Customer Service Representative

5 days ago


Hudson, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a family- and employee-owned grocer that is committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Job Summary

We are seeking a Customer Service Representative to join our team at our new Skogen's Festival Foods grocery store in Hudson, WI. As a Customer Service Representative, you will be responsible for creating a warm and friendly shopping experience for our guests.

Responsibilities
  • Operate the cash register in an accurate and efficient manner
  • Keep the station clean, neat, and stocked
  • Help guests find their favorite products
  • Bag groceries with care
  • Have each other's backs by honoring commitments with the team and being present for scheduled shifts or finding a fellow associate to fill in
  • Other actions that create exceptional guest experiences
Growth Opportunities
  • A Path to Success: Over 25% of our Store Directors started in a part-time role. We have pathways to help you get there or to another one of our numerous opportunities.
  • Skills and Training: Every day at Festival, we provide opportunities to build your knowledge and skills and prepare you for a strong career, whatever your goals may be.
  • Statewide Opportunities: We have 40 store locations throughout the state, and we're still growing, so you'll have plenty of chances to grow with us.
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans.


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