Customer Service Management Trainee
2 months ago
Customer Service Management Trainee Role Overview
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Management Trainee. As a key member of our customer service team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.
Key Responsibilities:
- Develop and implement customer service strategies to drive business growth and improve customer satisfaction.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.
- Review and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
- Collaborate with cross-functional teams to develop and implement process improvements and best practices.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Strong track record of customer-focused service, teamwork, and attention to detail.
- Prior leadership or management experience is a plus.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401(k) with 6% employer match.
- Tuition Assistance Program for professional continuing education.
- Opportunities for career growth and advancement.
About Uline, Inc.
Uline is a leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for our commitment to exceptional customer service, quality products, and same-day shipping of our vast in-stock inventory. With over 9,000 employees across 13 locations, we are a dynamic and growing company that offers exciting opportunities for career advancement.
We are an EEO/AA Employer/Vet/Disabled.
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