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Sales and Customer Service Representative
2 months ago
The Membership Sales Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer.
Key Responsibilities- Drive membership sales through health and wellness education
- Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
- Sales experience and confidence (membership sales are highly valued)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
- Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
- Tips
- Merit-based pay increases
- Complimentary service membership (Bath, Ear Cleaning, Nail clip and Teeth Brushing once a month)
$18.00 per hour
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