Parts Counter Associate
6 days ago
Billion Auto is a family-owned business with a rich history dating back to 1935. We have built our reputation on customer satisfaction and have grown into a multi-state organization with over 25 locations in Iowa, Minnesota, and South Dakota.
Job SummaryWe are seeking a highly skilled and customer-focused Parts Counter Associate to join our team. As a key member of our parts department, you will be responsible for assisting customers in selecting the right parts, providing excellent customer service, and ensuring that all orders are accurate and fulfilled in a timely manner.
Key Responsibilities- Assist customers in selecting required parts in a friendly and professional manner.
- Inform customers of companion part requirements and specials, and ensure that they are exposed to the full product line.
- Answer phone calls, providing price quotes and other information.
- Review body shop estimates to ensure that all parts ordered are correct and pricing is in line with the estimate.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify the service advisor and customer when special-ordered parts have been received.
- Notify the body shop when all parts have arrived and when they will be delivered.
- Pull orders for delivery to the body shop, ensuring that all parts are tagged with customer names and job numbers.
- Follow up on back-ordered parts.
- Replenish assigned inventory daily.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Participate with the parts manager in maintaining a lost sales tracking program.
We offer a comprehensive benefit package, including health, dental, vision, disability, life, accident, and cancer insurance for all full-time employees. Additional benefits include:
- 401K with company match
- HSA and FSA
- PTO
- Employee Assistance Program
- Paid Holidays
- Employee pricing on vehicle purchases and service
- Opportunities for advancement
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