Logistics Coordinator
6 days ago
We are seeking a detail-oriented Logistics Coordinator - Customer Service Representative to support our internal and external customers, as well as FedEx, UPS, and out-of-area LTL needs.
Key Responsibilities- Answers incoming customer telephone calls courteously and professionally.
- Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner.
- Processes and enters customer payment information into our system.
- Balances the Warehouse Daily Sale Reconciliation Report (DSR).
- Contacts customers when necessary to follow up on customer issues or orders.
- Works with the Warehouse Management team on customer and driver claims.
- Interfaces with sales and freight forwarders.
- Plans shipments based on product availability and customer requests.
- Prepares shipping documents.
- Processes and manages FedEx, UPS, and our Out-Of-Area shipping needs.
- Tracks orders to ensure timely deliveries.
- Provides inventory reports to management as required.
- A high school diploma or equivalent is required.
- 2+ years of customer service or logistics experience.
- Proficient in Data Entry, MS Excel, and Word.
- Ability to multitask and prioritize while maintaining attention to detail.
- Commitment to excellence and high standards.
- Excellent written and verbal communication skills.
- Warehouse experience preferred.
- Can-Do attitude a must.
- The team mentality is a must.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
We offer a competitive pay range of $19.00 - $21.00 per hour, depending on experience, and a dynamic work environment that encourages growth and development.
About UsMancini's Sleepworld is a dynamic and innovative company at the forefront of cutting-edge mattress technology and sleep solutions. With over 50 years of experience providing better sleep in the Bay Area, we're passionate about creating solutions that allow people to sleep better and live better. Our team of Mattress Match Makers is driven by a shared vision to become California's preferred choice for better sleep and giving back to our communities.
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