Guest Service Manager

4 days ago


Fairview Heights, Illinois, United States Drury Hotels Company, LLC Full time
{"title": "Guest Service Supervisor", "description": "

At Drury Hotels, we believe in creating a workplace where our team members feel valued, empowered, and inspired to deliver exceptional guest experiences. As a Guest Service Supervisor, you will play a critical role in ensuring our guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Supervise and train front desk and guest service team members to deliver exceptional customer service
  • Ensure Drury Hotels' policies and procedures are consistently communicated and followed
  • Provide motivation and demonstrate positive leadership characteristics to inspire team members to exceed expectations
  • Assist with training and development of guest service team members
  • Contribute to maintaining a positive work environment and ensuring a safe and secure environment for team members and guests

What We Offer:

  • Incentives - Quarterly bonuses up to $3200/year based on hotel results
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more
  • Health and well-being - Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Forbes' Best Midsize Employers

Requirements:

  • Ability to give and take written and oral direction
  • Ability to communicate clearly in English to relate to guests and team members
  • Thorough knowledge of Drury Hotels' policies and procedures
  • Ability to train, motivate, and inspire team members to perform at and above Company expectations
  • Thorough knowledge of marketing and sales programs

Join our team and discover a workplace where you can grow, learn, and thrive

", "lang_code": "en"}

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