Supervisor of Guest Services
7 hours ago
As a Supervisor of Guest Services at Drury Hotels Company, LLC, you will play a vital role in ensuring our guests have an exceptional experience. You will assist the management team in supervising the front desk and guest service positions, ensuring that Drury Hotels' policies and procedures are consistently communicated and followed. Your leadership skills will inspire team members to exceed expectations through superior customer service standards.
Key Responsibilities
- Assist management team with supervising front desk and guest service positions
- Ensure Drury Hotels' policies and procedures are consistently communicated and followed
- Train guest service team members
- Provide exceptional guest service
- Respond to inquiries, requests, and complaints
Requirements
- Ability to give and take written and oral direction
- Ability to communicate clearly in English
- Thorough knowledge of Drury Hotels' policies and procedures
- Ability to train, motivate, and inspire team members
- Ability to handle money and utilize office machines
What We Offer
- Incentives - Quarterly bonuses up to $3200/year
- Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights
- Career growth - Mentorship, cross-training, development plans, management training
- Health and well-being - Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program
- Retirement - Company-matched 401(k)
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