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Help Desk Technician
2 months ago
HOMELAND LLC is seeking a skilled and dedicated Tier 1 Help Desk Technician with expertise in network and security to join our team. As a key member of our IT support team, you will provide top-notch technical assistance to our clients, ensuring their IT needs are met with efficiency and professionalism.
Key Responsibilities- Technical Support: Provide first-line support for a variety of technical issues, including hardware, software, network connectivity, and security concerns.
- Network Troubleshooting: Diagnose and resolve basic network issues, such as connectivity problems, IP conflicts, and router/switch configuration issues.
- Security Assistance: Assist in managing and maintaining security protocols, including user access controls, antivirus software, and firewall configurations.
- Ticket Management: Create and manage support tickets using our ticketing system, ensuring all issues are documented, tracked, and resolved in a timely manner.
- Customer Service: Provide excellent customer service by communicating clearly, listening to clients' concerns, and providing effective solutions.
- Education: Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Experience: Minimum of 1-2 years of experience in a help desk or technical support role, with a focus on network and security.
- Technical Skills:
- Strong understanding of network fundamentals, including TCP/IP, DNS, DHCP, and VPN.
- Familiarity with network devices such as routers, switches, and firewalls.
- Basic knowledge of security principles, including access controls, antivirus, and firewall configurations.
- Soft Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-oriented approach.
We are an Equal Opportunity Employer, committed to delivering exceptional IT solutions and support to our clients. If you are a motivated and skilled individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
