Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Call Center Representative to join our team at MCI Careers. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle inbound and outbound customer inquiries in a professional and courteous manner.
- Provide accurate and timely resolutions to customer issues and concerns.
- Utilize knowledge base and training to answer customer questions and provide solutions.
- Escalate complex issues to the appropriate staff and managers for resolution.
- Meet or exceed performance metrics and quality standards.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Basic computer skills and knowledge of software applications.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- Competitive hourly rate and benefits package.
- Opportunities for career growth and advancement.
- Professional development and training programs.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.
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