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Customer Service Lead

2 months ago

Durham, North Carolina, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a professional and efficient manner
  • Assist in training and developing new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed
  • Perform shift supervision, ensuring that all store operations are running smoothly and efficiently
  • Complete all store merchandise build-to's, ensuring that the store is fully stocked and visually appealing
  • Receive and verify vendor deliveries, ensuring that all products are received and stored correctly

Circle K is a dynamic and fast-paced retail environment that requires strong communication and leadership skills. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.