Front Desk Supervisor

5 hours ago


Oak Brook, Illinois, United States Vinayaka Hospitality Full time
Job Summary

As a Front Desk Supervisor at Vinayaka Hospitality, you will be responsible for overseeing the daily operation of the front desk, ensuring a seamless and welcoming experience for our guests. This role requires excellent communication skills, leadership capability, and attention to detail.

Key Responsibilities
  • Greet and welcome guests upon arrival, registering them into the computer and verifying their reservation, address, and credit information.
  • Accept payment for guests' accounts and maintain a house bank, making daily deposits and accurate reports of receipts.
  • Supervise front desk agents, assigning tasks and ensuring the correct sequence of events for proper registration and checkout of guests.
  • Review daily room availability, inform staff, and check status of departures to ensure a smooth operation.
  • Provide ongoing training and support to front desk agents and ensure all necessary reports and forms are completed daily.
  • Maintain all front desk-related equipment and a par stock of supplies.
Requirements
  • Excellent communication skills, both verbal and written.
  • Extensive knowledge of the hotel, its services, and facilities.
  • Must have excellent customer relations skills and leadership capability.
  • Must be detail-oriented with outstanding organizational and communication skills.
  • Ability to spend extended lengths of time viewing a computer screen and manual dexterity to use and operate all necessary equipment.
Working Conditions

This role operates seven days a week, 24 hours a day. At times, it may be necessary to move you from your accustomed work day, including holidays, or time of work if business or task assignments demand.



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