Client Relations Specialist

2 weeks ago


Pittsburg, Texas, United States Pilgrim's Full time


Customer Service Representative

GENERAL OVERVIEW:

Manage and oversee assigned accounts, which includes: processing all incoming orders daily. Collaborate with Production Planning, Inventory Control, Warehouse staff, Transportation, Quality Assurance, Research & Development, Sales, and the customer as necessary.

KEY RESPONSIBILITIES:
  • Demonstrate the ability to perform efficiently and effectively using practical and analytical thinking skills, ensuring attention to detail in a dynamic, customer-oriented environment.
  • Maintain an up-to-date and precise procedures manual that outlines the processing requirements for each assigned account. Stay informed about each customer's profile, including their ordering patterns, product preferences, pricing, and delivery terms, while communicating with Sales to enhance their understanding of customer statuses.
  • Assess and resolve production and transportation challenges to ensure the smooth coordination of customer orders.
  • Verify pricing and acknowledge order entries within 24 hours of receipt. Ensure accurate invoicing by confirming customer pricing and contractual agreements.
  • Maintain order entries in the sales forecast; update estimates with actual data from incoming purchase orders and collaborate closely with the Sales Manager regarding product availability.
  • Facilitate communication between credit, accounting, and customers regarding any discrepancies in invoicing, materials, and freight, processing credits, debits, and re-bills as necessary.
  • Report customer feedback and complaints, including any signs of dissatisfaction, to the appropriate management, sales, and consumer relations teams.
  • Coordinate product and order status updates among the warehouse, transportation, inventory control, sales, marketing, accounting, and customers.
  • Promote a positive and professional image of the company to every customer.
  • Travel may be required.
  • Availability outside of standard business hours may be necessary.
EDUCATION: Typically requires an Associate's Degree in a relevant field; however, additional related work experience may be considered in lieu of the educational requirement.

EXPERIENCE: 1-3 years of experience in a customer service-related role is required.

SKILLS:
* Exceptional practical and analytical thinking abilities
* Professional telephone communication skills
* Capability to thrive in a fast-paced environment
* Strong written and verbal communication skills
* Detail-oriented and efficient
* Ability to assess situations effectively
* Maintain a positive demeanor while managing multiple tasks
* General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook

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