Service Desk Technician

3 weeks ago


Chicago, Illinois, United States Parallel Partners Full time
Service Desk / Helpdesk Technician, Level 2

This role will provide technical support for computer systems, hardware, and software. The ideal candidate will have strong technical knowledge and excellent communication skills to effectively troubleshoot and resolve issues.

Responsibilities:
  • Monitor the company's IT ticketing system
  • Provide tier 1 and 2 support to employees
  • Escalate higher-level IT issues to the IT Manager
  • Research software solutions
  • Train end-users on IT software and equipment
  • Perform software and hardware installations and maintenance
  • Support new hires with equipment and software setup
  • Identify recurring issues and create solutions
  • Review and maintain inventory of IT assets
Qualifications:
  • Bachelor's degree preferred
  • Experience with Helpdesk ticketing systems
  • Knowledge of Office 365 and SharePoint
  • 3-5+ years of general IT support experience
  • Strong knowledge of computer systems
  • Diagnostic and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently or as part of a team
  • Ability to conduct research and multitask

This is a hybrid role with 3 days onsite and 2 days remote. Candidates must be local to the Chicago area.



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