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Patient Services Coordinator

2 months ago

Lakewood, Washington, United States Community Health Care Full time
About Community Health Care

Community Health Care is a leading non-profit organization dedicated to providing quality healthcare services to underserved patients in Pierce County. Our mission is to deliver compassionate and accessible healthcare to all, with a focus on continuous improvement and community service.

Job Summary

We are seeking a Patient Services Representative to join our team of healthcare professionals. As a Patient Services Representative, you will play a critical role in providing exceptional customer service to patients, ensuring accurate billing information, and facilitating referrals to specialty care.

Key Responsibilities
  • Provide customer service to patients regarding their accounts, including setting up payment plans and answering questions about bills.
  • Process referrals to specialty care, dieticians, radiology exams, and community resources.
  • Contact patients to schedule appointments and ensure copays and deductibles are adjusted based on patient sliding fee levels.
  • Review sliding fee paperwork for completeness and ensure accurate documentation in electronic health records and practice management systems.
  • Answer billing questions from staff, vendors, and patients.
Qualifications

To be successful in this role, you will need:

  • A high school diploma and one year of experience in a medical front office or a combination of relevant experience and education.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong attention to detail and organizational skills.
What We Offer

As a Patient Services Representative at Community Health Care, you will enjoy a competitive benefits package, including medical, dental, paid vacation, sick leave, and opportunities for professional growth and development.