Automotive Service Coordinator

2 days ago


Lakewood, Washington, United States Titus-Will - Lakewood Full time
Join Our Team at Titus-Will Ford Service of Lakewood

We are seeking a highly motivated and customer-focused Automotive Service Appointment Coordinator to join our team at Titus-Will Ford Service of Lakewood. As a trusted, family-owned and operated business since 1938, we pride ourselves on providing exceptional service to our customers.

Key Responsibilities:

  • Schedule service appointments and communicate with customers to ensure a seamless experience
  • Act as a liaison between customers and our service department, addressing any concerns or questions
  • Respond promptly to customer inquiries, whether through phone, online scheduling, or live chat
  • Provide maintenance recommendations to customers to ensure their vehicles receive the best care
  • Confirm scheduled and missed appointments to ensure timely service

What We Offer:

  • A competitive salary range of $35,360 - $45,760 per year, depending on experience
  • 1.0 hour of Paid Time Off (PTO) earned for every 40.0 hours worked
  • 7 Paid Holidays
  • Competitive Medical, Dental, and Vision insurance
  • 401-K retirement savings plans eligible after 90 days of employment
  • Opportunities for growth and professional development
  • Direct deposit and paid training

Requirements:

  • Automotive BDC, call center, or customer service experience preferred but not required
  • Excellent verbal and written communication skills
  • Punctual, reliable, and eager to improve
  • Clean driving record and valid driver's license

Titus-Will is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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