Automotive Service Appointment Coordinator

1 month ago


Lakewood, Washington, United States Titus-Will Full time
About the Role

We are seeking a highly skilled and motivated Automotive Service Appointment Coordinator to join our team at Titus-Will Ford Service of Lakewood. As a trusted, family-owned and operated business since 1938, we pride ourselves on providing exceptional customer service and a positive work environment.

Key Responsibilities
  • Schedule service appointments and communicate with customers on a daily basis to ensure seamless follow-up and resolution of any issues.
  • Act as a liaison between customers and our service department, providing clear and concise information to ensure customer satisfaction.
  • Respond promptly to customer inquiries, whether through phone calls, online scheduling, or live chat, to provide timely and accurate information.
  • Collaborate with our service team to ensure accurate and efficient scheduling of appointments.
What We Offer
  • A competitive salary range of $35,360 - $45,760 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401-K retirement savings plan.
  • Opportunities for growth and professional development within our organization.
  • A positive and supportive work environment, with a focus on teamwork and customer satisfaction.
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

Titus-Will is an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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