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Salesforce CRM Specialist

2 months ago

Austin, Texas, United States AEG Full time
To be considered for this position, it is essential to complete the application process thoroughly after clicking 'Apply Now' above.

Position Overview

The Salesforce CRM Specialist will play a crucial role in the administration and enhancement of our Salesforce Customer Relationship Management (CRM) system across various AEG venues. This position is pivotal in ensuring the system's efficiency and reliability for the Premium Sales & Service teams. The role encompasses advanced configuration, customization, and ongoing maintenance of the Salesforce CRM platform to align with the organization's sales, marketing, and customer service objectives. The ideal candidate will possess substantial experience with CRM systems, a comprehensive understanding of business operations, and the technical skills necessary to elevate CRM capabilities.

This role will support the AEG Premium team in all facets of selling and servicing premium seating at multiple venues. Collaboration with other departments is essential, and this position requires in-person attendance during standard business hours.

Compensation: The salary range for this position is competitive.

Benefits for Full-Time Roles: Health, Dental, and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (including vacation days, sick days, and holidays).

Key Responsibilities
  • Manage all aspects of Salesforce CRM software, including user and license administration, new user onboarding and deactivation, roles, profiles, permissions, and public groups for Premium Sales.
  • Develop and maintain custom objects, fields, layouts, validation rules, triggers, and flows to enhance sales and customer relationship management processes.
  • Establish and uphold CRM data management and hygiene standards across various AEG venues.
  • Enhance CRM integrations and workflows to boost user efficiency and data integrity.
  • Coordinate and oversee lead and campaign distribution among multiple sales teams and venues.
  • Create, manage, and implement custom dashboards and reports to deliver insights into customer behavior, sales performance, and other vital metrics to support AEG Premium leadership and team members.
  • Assist in developing business intelligence solutions to facilitate informed decision-making.
  • Support analyst and coordinator projects as needed.
  • Conduct ongoing user training sessions and provide support across multiple venues.
  • Develop training materials for Salesforce users.
  • Monitor system health and security, performing regular audits.
  • Support ticketing, invoicing, and contract integrations through Salesforce.
  • Collaborate with Salesforce vendors to optimize integrations, troubleshoot issues, implement updates, and leverage new features.
  • Import, export, and manipulate data as required.
  • Complete additional duties as assigned.
Qualifications

Required Skills:
  • Proactive approach to platform enhancements.
  • Ability to scale best practice solutions across team members in various venues.
  • Detail-oriented and organized, capable of managing and prioritizing multiple tasks and deadlines.
  • Strong analytical and problem-solving abilities with a knack for interpreting complex data sets.
  • Capacity to translate business requirements into technical solutions.
  • Excellent communication skills, able to present findings and recommendations to diverse stakeholders.
  • Outstanding data management skills, including data imports/exports and quality management.
  • Responsive and available for inquiries.
  • Effective communication with stakeholders at all levels.
  • Active participation in the Salesforce community.
Education and Experience:
  • Bachelor's degree in Information Technology, Business Administration, or a related field (Master's degree preferred).
  • Salesforce Administrator certification is preferred.
  • A minimum of 5 years of experience in CRM administration, ideally with Salesforce.
  • Strong understanding of CRM best practices and sales processes.
  • Proficiency in CRM customization, including workflows, scripts, and dashboards.
  • Experience with CRM integrations and third-party applications.
  • Knowledge of database management and SQL.
  • Familiarity with marketing automation tools.
  • Understanding of business intelligence and reporting tools.