Senior Salesforce Administrator

1 month ago

Austin, Texas, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly skilled and experienced Salesforce Administrator to join our team at Wolters Kluwer. As a Senior Salesforce Administrator, you will be responsible for analyzing, designing, and developing Salesforce databases to optimize and enhance our Salesforce platform capabilities and user experience.

You will play a critical role in managing legacy Salesforce instances while contributing to the transformational project of setting up a new best-in-class Salesforce instance. Additionally, you will support the sales organization through the development of Salesforce Analytics (Einstein) and provide best practices for Sales and Service Clouds.

This is a remote position and will report to the Sales Operations Manager and under the leadership of the Director, Sales Operations.

Key Responsibilities
  • Manage and oversee Salesforce instance, ensuring data integrity, user access management, and system performance.
  • Collaborate with stakeholders to support the setup and configuration of a new Salesforce instance, ensuring a seamless transition from legacy systems.
  • Develop and enhance Salesforce configurations, workflows, and customizations to improve system functionality and user experience for Sales Cloud.
  • Implement and maintain data integrations between Salesforce and other systems, ensuring seamless data flow and accuracy.
  • Provide support to the sales organization by leveraging Salesforce analytics, creating reports and dashboards, and delivering actionable insights.
  • Monitor and optimize database performance, troubleshoot issues, and provide solutions to enhance system efficiency.
  • Ensure data integrity and quality within the Salesforce databases by implementing best practices and data validation rules.
  • Stay up to date with the latest Salesforce features, updates, and industry trends, and provide recommendations for their implementation.
Requirements
  • 5+ years of experience with the Salesforce platform and related technologies.
  • Salesforce Certified Administrator.
  • Experience with Salesforce Analytics, CRM Analytics, Tableau CRM, Einstein Analytics, or Wave Analytics.
  • Proficiency in Salesforce configuration, customization, and workflow automation using declarative tools.
  • Strong troubleshooting and problem-solving skills, with the ability to optimize database performance and address system issues.
  • Experience with database design principles, data modeling, and database administration within the Salesforce environment.
  • Bachelor's degree in a relevant field or equivalent experience.
Preferred Qualifications
  • Experience in managing multiple legacy Salesforce instances while supporting the setup of a new Salesforce instance.
  • Proven experience as a Salesforce Database Analyst & Developer, with a focus on Salesforce database analysis, design, and development.
  • Experience supporting sales organizations in using Salesforce analytics (Einstein) for data-driven decision-making.
  • Expertise as a developer within Salesforce Service Cloud, implementing custom functionalities and integrations.
  • Additional Salesforce certifications are also highly desirable.
About Wolters Kluwer

Wolters Kluwer is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

We are headquartered in Alphen aan den Rijn, the Netherlands, and operate in over 40 countries, employing approximately 20,000 people worldwide. We are committed to diversity and inclusion, and strive to create an inclusive company culture that attracts, develops, and retains diverse talent.

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