Customer Service Operations Supervisor
2 weeks ago
Purple Inc. is committed to enhancing lives through cutting-edge comfort solutions. We prioritize empowering our workforce and embrace diversity within our team. Our goal is to transform the industry, one innovative product at a time.
CompensationThe salary range for this role is $57,000 - $60,000.
Position Overview
The Contact Center Team Lead is tasked with supervising and directing a group of contact center representatives to guarantee outstanding customer service and streamlined operations.
Key Responsibilities:
- Offer daily support to the team for effective management of customer interactions
- Monitor key performance indicators and deliver consistent feedback to team members
- Resolve employee relations matters and conduct performance evaluations
- Collaborate with management to ensure contact center operations adhere to quality benchmarks
- Assist in staffing, training, and scheduling activities
- At least two years of leadership experience in customer service
- A minimum of five years in a contact center setting
- Experience with various communication channels preferred
- Capability to foster a positive team atmosphere
- Familiarity with relevant software applications
Physical tasks may include:
- Remaining in a stationary position for extended durations
- Handling items weighing up to 15 pounds
- A noisy office environment
- Medical, Dental, Vision coverage
- 401(k) Matching
- Flexible Paid Time Off
- Purple merchandise and products
- Opportunity to share innovative ideas
- Gain experience in a rapidly growing organization
- Experience a supportive workplace culture
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