Customer Service Operations Supervisor

2 weeks ago


Lehi, Utah, United States Purple Inc Full time

Purple Inc. is committed to enhancing lives through cutting-edge comfort solutions. We prioritize empowering our workforce and embrace diversity within our team. Our goal is to transform the industry, one innovative product at a time.

Compensation

The salary range for this role is $57,000 - $60,000.

Position Overview
The Contact Center Team Lead is tasked with supervising and directing a group of contact center representatives to guarantee outstanding customer service and streamlined operations.

Key Responsibilities:
  • Offer daily support to the team for effective management of customer interactions
  • Monitor key performance indicators and deliver consistent feedback to team members
  • Resolve employee relations matters and conduct performance evaluations
  • Collaborate with management to ensure contact center operations adhere to quality benchmarks
  • Assist in staffing, training, and scheduling activities
Qualifications:
  • At least two years of leadership experience in customer service
  • A minimum of five years in a contact center setting
  • Experience with various communication channels preferred
  • Capability to foster a positive team atmosphere
  • Familiarity with relevant software applications
Physical Requirements

Physical tasks may include:
  • Remaining in a stationary position for extended durations
  • Handling items weighing up to 15 pounds
Environmental conditions may involve:
  • A noisy office environment
Benefits and Perks
  • Medical, Dental, Vision coverage
  • 401(k) Matching
  • Flexible Paid Time Off
  • Purple merchandise and products
Why Choose Purple Inc.?
  • Opportunity to share innovative ideas
  • Gain experience in a rapidly growing organization
  • Experience a supportive workplace culture
Purple Inc. is an equal opportunity employer and values diversity in the workplace.

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