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Director of Food and Beverage Operations

2 months ago

Reston, Virginia, United States Evans Hotels Full time

Job Summary

The Director of Food and Beverage Operations is responsible for directing, managing, and supervising the food and beverage functions at the Catamaran Resort Hotel & Spa. This includes overseeing banquet and catering operations, audio visual services, culinary operations, stewarding, restaurant and bar, coffee shop, and other food and beverage outlets as required.

Key Responsibilities

  • Direct and manage the food and beverage department to achieve the highest level of guest satisfaction by providing world-class service and food.
  • Maintain quality standards, achieve financial goals, and coordinate with Sales and Marketing to promote all outlets effectively.
  • Convey a favorable image of the organization by projecting a positive leadership style, professional appearance, and demeanor to guests and associates.
  • Promote a culture of engagement throughout the food and beverage operation by inspiring and motivating team members and recognizing and rewarding their efforts and performance.
  • Coordinate all administrative activities of the department, including schedules, performance evaluations, recruiting, record keeping, orientation, supervision, staffing, organizing, and attending meetings.
  • Prepare the department's operating and capital budgets as well as forecasts; conform to them and ensure all department heads are keenly aware of the financial goals and objectives and are made accountable for them.
  • Work with the Accounting Department for accurate financial reporting.
  • Ensure all food and beverage operations meet or exceed the food safety standards of the organization and the County of San Diego.
  • Implement Evans Hotels associate safety SOPs, ensuring a robust culture of safety is thoroughly implemented throughout the food and beverage division.
  • Create and approve all menus, pricing for F&B outlets and banquet/catering, and promotions to enhance service and profitability.
  • Collaborate closely with the Executive Chef on menu development, design, and implementation.
  • Develop and oversee liquor and wine strategies, including the wine, spirits, and beer programs.
  • Drive innovation and creativity, ensuring the food and beverage operation continuously evolves in alignment with the market.
  • Hire positive individuals with pleasant, can-do attitudes in keeping with the hotel culture.
  • Set up training programs to ensure consistent world-class service and ensure that personnel are well-trained in interpersonal behavior and hotel asset protection.
  • Support, develop, and mentor the food and beverage leadership team to reach their highest potential. Ensure leaders receive training and development in line with their needs.
  • Attend pre-shift and stand-up meetings throughout the food and beverage discipline. Ensuring our teams receive the right messaging and two-way communication is a priority.
  • Liaise with other operating departments to guarantee quality of services rendered.
  • Participate in setting goals for food and beverage leaders in alignment with the company's priorities. Work with leaders to reach their goals, providing timely feedback, course corrections, resources, and direction.
  • Monitor guest feedback across all platforms and ensure daily follow-up from leadership occurs in accordance with the company's expectations.

Requirements

  • Bachelor's degree (B.A.) from a four-year college or university.
  • At least 4 years of relevant experience and/or training.
  • A combination of experience, education, and/or training may be substituted for either requirement.
  • Previous similar position in a hotel, or similar business entity preferred.
  • Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
  • Must be able to attain a valid San Diego County Food Handler certification upon hire. Evans Hotels will provide this training and is to be completed at the company's expense.
  • RBS Certification required.
  • Availability to work on weekends and holidays is required.
  • Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.