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Regional Service Manager

2 months ago

Suwanee, Georgia, United States Revolution Technologies Full time
Job Summary

We are seeking a highly skilled Regional Service Manager to lead our service operations team at Revolution Technologies. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional service to our customers, driving business growth, and maintaining a safe and healthy work environment.

Key Responsibilities
  • Service Delivery
    • Develop and implement plans to ensure achievement of corporate performance metrics
    • Manage Call Center Customer Relationship skillsets through call monitoring and ongoing coaching to provide an outstanding customer service experience
    • Ensure customer satisfaction in all aspects of the service business
  • Team Management
    • Manage and motivate a team of service professionals to achieve business objectives
    • Develop and implement training programs to enhance team skills and knowledge
    • Conduct performance evaluations and provide coaching to team members
  • Business Operations
    • Manage service capacity and work with HR to identify potential personnel vacancies
    • Lead regional recruitment opportunities and work with HR to provide a presence at events
    • Maximize paid service revenue in region
  • Quality and Compliance
    • Ensure service department operates in compliance with company and customer's Health & Safety Policies
    • Maintain a database of recurring complaints or problems with machines or with company, distribution, or contract personnel
    • Seek solutions with team to resolve issues
  • Financial Management
    • Establish and control budgets
    • Oversee invoicing, work estimates, and quotes to customers
    Requirements
    • Education
      • Bachelor's degree in Business Management or related field
    • Experience
      • 8-10 years' related experience in manufacturing
      • 3+ years of experience managing a team
    • Skills
      • Experienced leader with the ability to maintain a high-level overview of service operations
      • Proven skills in team building, active listening, and delegation
      • Has a vision of service excellence and can develop and execute plans to achieve it
      • Proficient in communicating effectively at all levels, including through spoken, written, and formal presentations