Senior Service Operations Manager

3 weeks ago


Suwanee, Georgia, United States Revolution Technologies Full time

Job Summary

  • We are seeking a highly skilled Regional Service Director to lead our service operations in a manufacturing environment.

Key Responsibilities

  1. Proactively maintain a safe and healthy work environment for all employees.
  2. Ensure service operations comply with company and customer health & safety policies.
  3. Manage call center customer relationships through monitoring and coaching.
  4. Develop and implement plans to achieve corporate performance metrics.
  5. Oversee service capacity and work with HR to identify personnel vacancies.
  6. Lead regional recruitment opportunities and manage service revenue.
  7. Maintain efficient distribution and third-party service utilization.
  8. Oversee invoicing, work estimates, and quotes to customers.

Requirements

  • Bachelor's degree in business management or related field.
  • 8-10 years of experience in manufacturing, with CNC troubleshooting and repair experience preferred.
  • 3+ years of team management experience.


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