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Community Operations Manager

2 months ago

Texas, United States REAL ESTATE PROPERTY MANAGEMEN Full time

Community Operations Manager

At RR Living, we embody a philosophy centered around passion and dedication. We take pride in our work, our living spaces, and the exceptional service we provide to our residents.

We are seeking a highly skilled individual to oversee a brand new luxury community, ensuring an outstanding resident experience in a prime location. This role involves managing the leasing process and community operations from inception to stabilization.

The successful candidate will be accountable for achieving and surpassing financial targets for the property, possessing a deep understanding of the key factors influencing property performance, and maintaining open lines of communication with senior management and ownership regarding all operational aspects. A robust background in Property Management, with demonstrable success and career advancement, is essential. If you are looking to elevate your career within a rapidly growing, family-oriented organization, we encourage you to consider this opportunity.

Key Responsibilities:

  • Drive occupancy rates by implementing effective marketing strategies, conducting apartment showings, and ensuring the property maintains excellent curb appeal.
  • Foster a welcoming environment for residents by organizing engaging community events and maintaining open communication to meet service expectations.
  • Ensure timely rent collection and actively manage delinquency issues.
  • Maintain professional and respectful relationships with residents, team members, and service providers.
  • Contribute significantly to achieving the goals set by the management company.
  • Recruit, train, and develop a team of sales-focused professionals dedicated to resident satisfaction.
  • Oversee the administrative functions related to property operations, including financial reporting and month-end processes.
  • Collaborate with construction teams during the development phase, ensuring all units and buildings meet quality standards.
  • Manage vendor relationships, including processing invoices and obtaining service bids.
  • Conduct regular property inspections to maintain high standards.
  • Ensure compliance with lease agreements and maintain accurate records in property management systems.
  • Enhance resident retention through effective lease renewal strategies, aiming for significant rental rate increases.

Qualifications:

  • A minimum of three years of experience in multifamily property management, with a focus on lease-up projects preferred.
  • Experience managing multiple direct reports.
  • Demonstrated ability to achieve positive outcomes while upholding core company values.
  • Strong verbal and written communication skills.
  • Proficient in analyzing financial statements and income reports.
  • Proven track record in leading change and managing on-site projects.
  • A proactive approach to accountability and goal achievement, with a focus on team development.
  • Familiarity with RealPage and Microsoft Office is advantageous.

Core Values of RR Living:

Excellence and Integrity

  • We prioritize exceptional resident experiences, recognizing the unique challenges of rental living. Our commitment is to create remarkable living environments for our residents, valuable opportunities for our associates, and impressive returns for our stakeholders.

Teamwork and Empowerment

  • We believe that success is a collective effort. Our associates work collaboratively to drive revenue and enhance property value, fostering an engaged and empowered team.

Attention to Detail

  • We understand that residents choose their homes based on pride and satisfaction. Our teams are dedicated to providing personalized service that exceeds expectations, creating a sense of community.

Passion for Service

  • Our commitment to providing homes is driven by a deep sense of purpose. We strive to make a positive impact in our communities through philanthropy and local engagement.