Restaurant Operations Manager
1 month ago
Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with extraordinary people.
We're committed to bringing a passion and customer focus to the business.
Key Responsibilities:
- Advise and oversee Restaurant Leaders (Front of House and Heart of House Managers) and restaurant Office Assistant.
- Attract, develop, and retain restaurant leadership.
- Ensure appropriate staffing levels throughout the restaurant.
- Develop Next Level Restaurant Leaders.
- Partner with Sales Manager in growing group dining sales revenues, event execution, and monitoring the appropriate staff and yield for the space on each date and time.
- Execute the Manager in Development Program for new managers in training.
- Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
- Ensure guest satisfaction and brand consistency in quality of service and product.
- Review Guest Sentiment, determine trends, identify gaps, and create improvement plans.
- Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
- Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
- Recognize local and industry dining trends.
- Responsible for full restaurant operational and financial success.
- Participate in Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
- Achieve annual EBITDA targets.
- Ensure Guest and employee safety.
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