Restaurant Operations Manager

1 month ago


Texas, United States Fogo de Chão Full time

Fogo de Chão is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasting high-quality meats utilizing the centuries-old Southern Brazilian cooking technique of churrasco. Here at Fogo, we complement our extraordinary service with extraordinary people.

We're committed to bringing a passion and customer focus to the business.

Key Responsibilities:

  • Advise and oversee Restaurant Leaders (Front of House and Heart of House Managers) and restaurant Office Assistant.
  • Attract, develop, and retain restaurant leadership.
  • Ensure appropriate staffing levels throughout the restaurant.
  • Develop Next Level Restaurant Leaders.
  • Partner with Sales Manager in growing group dining sales revenues, event execution, and monitoring the appropriate staff and yield for the space on each date and time.
  • Execute the Manager in Development Program for new managers in training.
  • Partner with Talent Acquisition to communicate promotion opportunities and offer letters.
  • Ensure guest satisfaction and brand consistency in quality of service and product.
  • Review Guest Sentiment, determine trends, identify gaps, and create improvement plans.
  • Master and ensure execution of Guest Ready Routines by shift, day, week, month, and quarter.
  • Achieve revenue targets and monitor key plan drivers by forecasting and filling revenue gaps.
  • Recognize local and industry dining trends.
  • Responsible for full restaurant operational and financial success.
  • Participate in Facilities Maintenance program by evaluating and submitting repair and maintenance requests in a timely manner.
  • Achieve annual EBITDA targets.
  • Ensure Guest and employee safety.


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