Operations Support Manager

6 days ago


Texas, United States Polk Mechanical Full time
Operations Support Manager

At Polk Mechanical, we are seeking a highly skilled Operations Support Manager to oversee and optimize our operational functions related to HVAC service delivery. This role involves managing support staff, coordinating service schedules, ensuring compliance with industry standards, and implementing processes to enhance operational efficiency and customer satisfaction.

Key Responsibilities:
  • Customer Care: Develop, implement, and monitor standard operating procedures (SOPs) to ensure exceptional customer service.
  • Billing: Oversee daily billing operations to ensure accuracy and efficiency, develop and implement billing procedures and policies, and analyze current billing processes to identify areas for improvement.
  • Quoted Projects / Contracts: Build and train quoted projects team, oversee the creation and delivery of quotes and proposals to clients, and continuously review and improve quoting processes to enhance efficiency and accuracy.
  • Other: Manage Customer Portal information, weekly department metrics reporting and analysis, process AP invoices without PO numbers, and assist with monthly accruals.
Ideal Candidate Profile:
  • Highly adept as a manager and leader of teams.
  • Business process experience and overall business knowledge, having worked in a business support environment.
  • Track record of designing and understanding processes with the capability to implement process improvements.
  • Strong communication skills.
  • Experience working in a high-paced service environment.
  • Self-starter, problem solver with drive and initiative.
  • Degreed in Business Administration or Finance.

Polk Mechanical is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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