Customer Service Representative
7 days ago
Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a highly motivated Customer Service Representative to join our team at One World Observatory.
Job Summary
The successful candidate will be responsible for providing exceptional customer service to guests, ensuring a memorable dining experience from arrival to departure. You will be the first point of contact for guests, handling reservations, answering questions, and addressing any concerns.
Main Responsibilities
- Welcome and greet guests upon arrival, providing a warm and friendly welcome
- Manage reservations, taking calls and responding to inquiries in a timely manner
- Respond to guest queries and concerns, resolving issues promptly and professionally
- Work closely with servers and other staff members to ensure seamless service
- Maintain a clean and organized workspace, adhering to health and safety standards
Requirements
- 1 year of experience in the food and beverage industry, preferably in a high-volume restaurant setting
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
- Ability to multitask, prioritize tasks, and manage time efficiently
- Familiarity with electronic reservation systems (such as OpenTable) is a plus
- A passion for delivering exceptional customer service and creating memorable experiences
Benefits
We offer a competitive hourly rate of $20.00, plus a generous benefits package including medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan. As a valued member of our team, you'll have opportunities for growth and professional development, working with a dynamic and supportive group of professionals.
About Us
AEG is a world-class entertainment company that brings people together through the power of live events. Our company is built on a commitment to excellence, innovation, and community involvement. We believe in fostering a workplace culture that values diversity, inclusion, and employee well-being.
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