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Inside Sales Representative
2 months ago
PTSolutions, a leading industrial tools distributor, is seeking a highly skilled Inside Sales Representative to join our team. As a liaison between external and internal parties, you will provide product information, answer customer inquiries, and resolve issues with accuracy and efficiency.
Key Responsibilities:
- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
- Display a thorough understanding of the products we sell to accurately respond to requests for quotes and product information.
- Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
- Partner with the sales team and other internal teams to meet and exceed customer service expectations.
- Develop customer relationships, inform customers of current sales and marketing programs, and effectively close sales opportunities.
- Review and maintain portals for PO changes, items not on POs, potential late orders, and quote conversion opportunities.
- Participate in special projects and perform additional duties as required.
Requirements:
- Excellent communication skills, including verbal, written, and interpersonal.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem-solving and deductive reasoning skills.
- Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.
- Ability to establish rapport and build demand over the phone.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work with cross-functional teams to achieve company goals.
Preferred Qualifications:
- 2+ years of experience in customer service.
- Knowledge of cutting tools.
PTSolutions is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
