Chief Claims Officer

1 week ago

San Antonio, Texas, United States Argo Group Full time
About the Role

The Chief Claims Officer reports directly to the Chief Executive Officer and manages the entire Claims function for Argo Group. As a member of the executive management team, the Chief Claims Officer is responsible for the overall strategic direction, executive leadership, and management of all the Argo Group's claims operations.

Key Responsibilities
  • Partners with key Argo Group executives to develop strategic and operational plans aimed at achieving both growth and profitability targets.
  • Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities.
  • Leads, directs, and has leadership accountability for establishing claims and performance objectives and performance metrics in place at all organizational levels to both support and meet set objectives.
  • Drives continuous improvement through initiatives involving the employees, processes, and technology.
  • Identifies and implements claims best practices in all operating units for proper and consistent claims performance.
  • Effectuates claims resolution and process improvement while maximizing cost effectiveness and educating the business managers/leaders as to claims drivers and trends.
  • Ability to establish working relationships with a variety of types of claims vendors and to negotiate the vendor contracts to maximize the financial benefit to Argo Group and its customers.
  • Expertise in claims litigation management.
  • Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.
  • Supports the claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity, and a professional commitment to excellence.
Requirements
  • A minimum of twenty years' experience in a senior management commercial property and casualty claims role within an organization with a full-scale domestic orientation.
  • Highly effective leadership skills and a consistent record of superior results in leading a successful commercial claims organization with operations located throughout the United States and Bermuda.
  • A thorough understanding of property and casualty financial and actuarial concepts and requirements and their influence on the claims reserving process and financial outcomes.
  • Experience in designing and implementing claims technology solutions.
  • An analytic and metric-driven focus combined with strong strategy development and execution skills.
  • A J.D. from an accredited law school.
  • A CPCU or other relevant professional designation is desirable.
About Working in Claims at Argo Group
  • Argo Group is committed to providing a collaborative and inclusive work environment that fosters innovation and creativity.
  • The work we offer is challenging, diverse, and impactful, with opportunities to make a meaningful difference in the lives of our customers and partners.
  • Our Adjusters and Managers are empowered to exercise their independent discretion and develop solutions that meet the unique needs of each case.
  • We have a flat organizational structure, enabling our employees to interact with senior management and contribute to large loss reviews.
  • Our claims team works together to expeditiously resolve claims, leveraging our collective expertise and experience to achieve the best possible outcomes.
  • We believe in building an inclusive and diverse team, and we strive to create a welcoming work environment that values and respects the contributions of all employees.
Our Employee Values
  • We demonstrate entrepreneurial spirit: We take a resourceful and non-bureaucratic approach to getting the job done.
  • We do the right thing: We act with integrity and maintain the highest standards of ethics and professionalism.
  • We collaborate: We create an open and transparent environment that encourages dialogue, mutual support, and cooperation among all employees.
  • We respect each other: We foster a culture of respect, empathy, and understanding, where everyone feels valued and supported.

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