Automotive Service Advisor

4 weeks ago


Amherst, Massachusetts, United States Balise Auto Full time
Job Summary:

As a Service Advisor/Assistant Service Manager at Balise Auto, you will be responsible for providing exceptional customer service and ensuring a world-class guest experience from the initial meet and greet to the final delivery of the vehicle.

Key Responsibilities:
  • Perform an active meet and greet with clear communication and tools provided to perform job duties at the highest level possible.
  • Review the Vehicle Diagnosis & Multi Point Inspection with strict adherence to the Balise Group Service Selling & Customer Handling System.
  • Determine and recommend needed maintenance based on age, mileage, and history of the vehicle.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Monitor the progress of each vehicle throughout the day and update customers as needed.
  • Verify that the final invoice reconciles with the work performed on the repair order.
  • Explain all completed work and charges to customers.
  • Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.

What We Offer:
  • Competitive compensation and paid weekly.
  • Health, prescription, dental, vision, life, and disability insurance.
  • 401(k) with company healthcare spending accounts.
  • Paid Time-Off available the month you come onboard.
  • Paid Holidays and closed on Sundays.
  • Employee discounts on vehicles, parts, service, insurance, and car washes.

Requirements:
  • Excellent communication skills and high customer service orientation.
  • Reliable and dependable.
  • At least one-year related experience with a high CSI and Sales history.
  • CDK DMS experience is preferred but not required.
  • A current valid driver's license and insurability rating is required.
  • Strong negotiation, communication skills, and high emotional intelligence.
  • Ability to work in a fast-paced environment.
  • Manufacturer experience preferred but not required.


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