Route Service Specialist
2 weeks ago
TRANSFORMING ENTERTAINMENT
YOUR ROLE:
At Prairie State Gaming, we are in search of talented individuals who thrive in a dynamic environment.
As a part of our team, you will engage in an exhilarating industry characterized by fast-paced activities.
You'll collaborate with a diverse group of colleagues who are passionate about enhancing customer experiences.
Our commitment to your professional development means you will receive the necessary support to broaden your career opportunities.
Explore our Day 1 Benefits, 401k Program, Company Perks, Career Advancement, Scholarships, and more.YOUR CONTRIBUTION:
$3,000 SIGN ON BONUS
The Route Service Specialist is tasked with delivering prompt and courteous service to all PSG locations while maintaining and repairing VGT and Coin Operations equipment along their designated route.
KEY RESPONSIBILITIES
- Provide exceptional customer service to clients and team members while adhering to company standards
- Understand and comply with all company policies and procedures
- Build and maintain professional relationships with location owners and staff
- Promote new gaming areas and brands effectively
- Achieve profitability targets as assigned
- Complete all required training and development objectives within specified time frames
- Coordinate executive involvement with customer management as needed
- Maintain a positive image of the company and management team at all times
- Collaborate effectively within a team-oriented environment
- Address client concerns and objections to enhance rapport and achieve positive outcomes
- Plan ahead, prioritize tasks, and meet deadlines
- Oversee the training and development of route service technicians
- Motivate and manage route employees
- Review payroll for all route employees
- Ensure custodial responsibility for all company equipment and vehicles
- Schedule and oversee appointments with iGB
- Provide route service assistance as necessary
- Troubleshoot and resolve slot machine malfunctions
- Ensure all PSG equipment remains operational across the assigned route
- Effectively manage the P&L for the route
- Meet turnover and budget objectives
- Develop and implement recognition programs for team performance
- Supervise a route team of 3-10 members based on location and size
QUALIFICATIONS:
- Experience in the VGT industry is advantageous
- Proficient in PC usage
- Availability to work nights, weekends, and holidays as required
- Must be at least 21 years old
- A four-year college degree from an accredited institution or equivalent experience is required
BE PART OF THE CHANGE:
FOLLOW OUR JOURNEY:
Prairie State Gaming has established itself as a leader in integrated entertainment, sports content, and casino gaming experiences across North America, including online sports betting and iCasino.
Equal Opportunity Employer
STARTING SALARY:
$20.00
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