The Universal Banker Trainee position at Midland States Bank is a dynamic role that requires delivering exceptional customer experiences to current and potential customers. As a key member of our team, you will be responsible for providing top-notch service, building strong relationships, and driving sales growth.

• Deliver excellent customer service through effective communication and product knowledge.
• Build and deepen customer relationships by identifying needs and referring business partners.
• Assist with basic deposit account openings and maintenance requests, with monitoring and coaching provided by a senior level employee.
• Develop sales and product knowledge to achieve personal and team goals.
• Participate in onsite visits to customers to promote Employee Perks at Work Program & Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank-sponsored community activities and initiatives.
• May require occasional travel for training and team meetings.

• Sales and customer service background.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required.

• Multilingual speakers are encouraged to apply.

• Business insight.
• Cultivates innovation.
• Drives results.
• Makes sound decisions.
• Being a brand champion.
• Collaborates.
• Communicates effectively.
• Customer focus.
• Being Authentic.
• Emotional Intelligence.
• Self development.
• Being flexible and adaptable.