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Restaurant Operations Manager

1 month ago

Chesapeake, Virginia, United States Taco Bell Full time

Restaurant Operations Manager

We are seeking a skilled Restaurant Operations Manager to lead our team and drive customer satisfaction. As a Restaurant Operations Manager, you will be responsible for building a high-performing team, driving customer satisfaction, and maintaining process and discipline around the P&L.

Key Responsibilities:

  • Build Your Team:
    • Find and hire the best Team Members and Shift Leads.
    • Personally conduct orientation and onboarding for all new Team Members.
    • Create a training plan to develop a great restaurant team.
    • Train and develop Assistant Managers, Shift Leaders, and Team Member Trainers.
    • Ensure proper execution on all training and development plans.
    • Complete Restaurant People plans and conduct bench planning sessions.
    • Conduct weekly manager meetings and Team Member one-on-ones.
    • Consistently recognize and reward Team Member performance.
    • Ensure conflicts within the restaurant are resolved in a timely manner.
  • Drive Customer Satisfaction:
    • Personally demonstrate positive interaction with customers.
    • Ensure that customer issues are resolved immediately.
    • Schedule the right number of people, at the right time, and in the right place to take care of customer needs.
    • Lead product rollout meetings with management team to ensure success.
    • Know how your restaurants compare with competitors in your trade area and strive to be better.
  • Maintain Process and Discipline Around the P&L:
    • Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience.
    • Manage restaurant budget.

What We Offer:

  • Competitive starting pay
  • Medical, Dental, Vision, STD, LTD, vacation, personal days, and life insurance
  • Quarterly bonuses along with several other perks and discounts
  • 401K with company match
  • Paid Time Off
  • Rapid advancement opportunity
  • Strong charity partnerships within our local communities
  • Flexible Schedules
  • Free Meals

Requirements:

  • Experience as General Manager in the restaurant industry.
  • Strong personal communication skills.
  • Demonstrated ability to lead and manage operations in a fast-paced, dynamic environment.
  • Solid talent- and performance-management skills.
  • Guest-friendly demeanor.
  • Willing to work normal schedule of 50 hours per week (all shifts).
  • Must be able to pass a background check.
  • Fluent English-speaking and writing skills.