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Operations Director

2 months ago

Louisville, Kentucky, United States AutoNation Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at AutoNation. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our mobile service field operations in your territory.

Key Responsibilities
  • Strategic Vision Execution: Ensure that AutoNation Mobile Service's strategic vision is executed in a highly efficient, measurable, and scalable manner.
  • Team Management: Grow and manage a high-performing service delivery team, focusing on required technicians' skill level and directing towards efficiency of the dedicated workforce.
  • Market Coverage Optimization: Optimize market coverage in your area and service areas of the existing AutoNation Mobile Service vans.
  • Fleet Service Standardization: Develop and execute fleet service standard operating procedures.
  • Customer Satisfaction: Collaborate with parts and dispatch central team members in your market area to enhance pre-booking and Repair Order volume growth.
  • Operational Excellence: Identify improvement opportunities and initiate optimization measures along with fleet service operations (scheduling, dispatch, service/repair execution, customer interaction, and follow-up, fleet repair van/tool handling, etc.).
Requirements
  • Education: An undergraduate degree from an accredited college or university is preferred.
  • Experience: 5+ years of experience in operations management, process design, and execution across various teams and regions.
  • Industry Experience: Industry experience in automotive, mobility, home services, or a delivery-related business.
  • Leadership Skills: Strong ability to manage and motivate staff through excellent communication and operational involvement.
  • Problem-Solving: Experience with directly interacting with customers and issue/conflict resolution.
  • Data Analysis: Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions.
Benefits
  • Competitive Compensation: Competitive compensation and 401k matching.
  • Health Insurance: Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate Discounts: Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Employee Perks: Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
  • Community Involvement: Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.