Financial Services Representative

4 days ago

St Petersburg, Florida, United States Orthopaedic Solutions Management Full time
Job Summary

We are seeking a highly skilled Financial Counselor to join our team at Orthopaedic Solutions Management. As a key member of our revenue cycle team, you will be responsible for resolving patient-billing problems and rescuing accounts receivable delinquency while providing excellent customer service.

Key Responsibilities
  • Resolve patient-billing problems and rescues accounts receivable delinquency in a timely manner.
  • Follows HIPAA guidelines in handling patient information.
  • Answer incoming calls from patients, physicians offices and insurances.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Set up payment arrangements if needed/applicable.
  • Review accounts to ensure all available resources of payment have been researched and exhausted.
  • Identify and communicate issues to the appropriate billing staff via patient case.
  • Answer calls from the billing loop.
  • Handle concerns or questions from patients to resolve claims and payments issues.
  • Be friendly with unhappy patients and satisfy their requirements or their queries.
  • Report concerns to Quality department as necessary.
Requirements
  • High School Diploma or GED equivalent.
  • Knowledge of CPT/ICD 10.
  • Must demonstrate an understanding of explanation of benefits & reimbursement payment practices including deductibles, co-insurance, and contractual discounts.
  • 5 plus years prior medical billing experience or equivalent.

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