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Client Relations Coordinator

2 months ago

Vergennes, Vermont, United States The Cary Company Full time


The Cary Company is on the lookout for a motivated and dynamic individual to join our team as a Customer Relations Specialist.

This role is ideal for those who excel at juggling various responsibilities while delivering exceptional customer service.

We value a candidate who not only supports our sales and management teams but also possesses strong business insight.

Our company culture is positive and forward-thinking, and we seek individuals who embody these traits.

The selected candidate will be expected to think beyond the immediate tasks and grasp the broader objectives of the organization.


Key Responsibilities:


Enhance customer retention by prioritizing high-quality service and responding to inquiries via phone and email in a timely and professional manner.

Efficiently manage order processing and transactions.
Monitor and inform customers about their order status and delivery schedules by liaising with logistics and shipping partners.
Ensure precise and prompt order fulfillment through collaboration with sales and warehouse teams.
Elevate the overall customer experience and service efficiency by working with cross-functional teams.
Address customer complaints and concerns in a tactful and effective manner.
Maintain organized and accurate customer records within the CRM system.
Propose new products or services by highlighting relevant features and benefits.
Continuously seek opportunities to improve customer satisfaction and loyalty.

Qualifications:
Bachelor's degree is preferred. Proven experience in a customer service capacity is advantageous. Excellent communication and interpersonal skills are essential.
Strong problem-solving skills and a customer-centric approach are required.
Proficiency in customer service software and Microsoft Office Suite is necessary.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Attention to detail with a high degree of accuracy in order processing is crucial.
Familiarity with packaging materials and products is a plus.
Bilingual proficiency in Spanish and English is advantageous.

Benefits:
Medical, Dental, and Vision Insurance
Life and Supplemental Insurance
401K Plan
Short-Term Incentive Program
Profit Sharing
Flexible Spending Account
Seasonal company-sponsored events
Work-Life Balance initiatives
Childcare Reimbursement Program
9/80 Work Schedule Option (after one year of employment)

About The Cary Company:
Established in 1895, The Cary Company has expanded significantly, growing from 30 employees in 2005 to over 240 today.

We specialize in distributing rigid packaging products and industrial filtration solutions.

Our corporate office and warehouse have been recently renovated to provide a modern working environment. We adopt a strengths-based approach, focusing on leveraging employees' skills and interests.
As a privately owned company, we foster autonomy, connectedness, and confidence in every role. Employees benefit from structured one-on-one meetings with supervisors, promoting open dialogue and continuous improvement.

We encourage participation in various committees, such as the Culture Committee and Cary Cares. Our engaging workplace includes Fun Fridays, weekly yoga sessions, and other company events that contribute to our vibrant culture. Our core values include:

Growth, Positivity, Customer Focus, Strong Work Ethic, and Team Collaboration.

Successful individuals in our organization are characterized by their positive outlook, open-mindedness, curiosity, and commitment to customer satisfaction while supporting their colleagues. The Cary Company prides itself on fostering a fun, supportive, and balanced work environment.