Nurse Liaison

We are seeking a skilled Nurse Liaison to join our team at Emerald Home Care DBA Home Instead. This is a full-time position that requires a strong network of referral contacts and excellent communication skills.

• Establish and maintain professional relationships with key staff at facilities and other referral sources.
• Acquire and manage 50 key facility, hospice, and home health accounts to secure referral clients.
• Meet with facility, hospice, and home health contacts at least monthly to discuss their priorities and how we can assist them.
• Participate in senior care and other networking events to represent and promote our services.
• Follow up on all facility, hospice, and home health referrals to inform the referrer of the status of their referral.
• Maintain ongoing communication with facilities about each referred and/or resident client.
• Suggest, coordinate, and cooperate in marketing/networking opportunities with our quality assurance team and ownership.
• Continually educate self with respect to the challenges and changes being faced by potential referral sources and how home care may be of assistance.
• Create and maintain daily records of marketing/networking activity and report regularly to ownership.

• Active RN license.
• Comfortable and familiar interacting with hospital and rehab discharge planners, case managers, social workers, and other healthcare professionals.
• Prior experience working in or with facilities and possessing a network of contacts in facilities in our community a plus.
• Ability to establish good working relationships with facility contacts, senior care industry contacts, clients/prospects, and their families, and coworkers.
• Possess knowledge of the issues that seniors confront and the senior care industry.
• Possess excellent oral and written communication skills, time-management skills, and the ability to listen effectively.
• Ability to work independently, maintain confidentiality of information, and meet deadlines.
• Ability to demonstrate effective interpersonal skills, sound judgment, and good decision-making.
• Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
• Ability to organize and prioritize daily, monthly, and yearly work.
• Must always present a professional appearance and demeanor.
• Must have proficient computer skills in Word and Excel and the ability to acquire additional computer skills.
• Ability to work evenings or weekends as required.
• The position is primarily on the road, visiting with prospective referral sources, so a reliable vehicle is required.
• This individual must understand and uphold the policies and procedures established by Emerald Home Care, Inc. (d.b.a. an independently owned and operated Home Instead franchise).