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Patient Access Representative II

1 month ago

Waltham, Massachusetts, United States Conifer Health Solutions Full time
Job Summary

Conifer Health Solutions seeks a skilled Patient Access Representative II to support departmental efficiencies in our healthcare facilities. This role involves performing scheduling, registration, patient pre-admission and admission, reception and discharge functions, while ensuring complete and accurate patient demographic information.

Key Responsibilities
  • Greet customers and provide world-class customer service, completing full patient registration at date of service.
  • Adhere to financial and cash control policies and procedures, thoroughly explaining and securing hospital and patient legal forms.
  • Scan protected health information, create and file patient information packets/folders for upcoming hospital services, and assist with scheduling diagnostic procedures.
  • Educate patients about patient financial liabilities, employ proper and compliant patient liability collection techniques, and perform hospital cash reconciliation and secured payment entry.
  • Secure medical necessity checks/verification, verify insurance, benefits, coverage, and eligibility, and complete assigned registration financial clearance work lists activities.
Requirements
  • High school diploma or GED required.
  • 0-1 year in a customer service role.
  • 0-1 year administrative experience in a medical facility, health insurance, or related area preferred.
  • Some college coursework is preferred.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Hospital administration.
  • Can work in patient care locations which include potential exposure to life-threatening patient conditions.