Service Area Manager

2 weeks ago


Chicago, Illinois, United States Vela Bar Cocina Full time

Position Overview:
The Floor Manager plays a crucial role in managing the daily activities of the dining area, ensuring outstanding customer service, leading the staff, and fostering a welcoming atmosphere for patrons. This position requires collaboration with both kitchen and front-of-house teams to guarantee smooth service and the delivery of high-quality meals.

Key Responsibilities:

  • Oversee and direct the activities of the floor staff, including servers, hosts, food runners, and bussers.
  • Ensure guests receive timely and courteous service, promptly addressing any concerns or complaints.

  • Organize seating arrangements and manage service flow during busy periods.
  • Train, mentor, and assess staff performance, offering constructive feedback to improve service quality.

  • Keep track of inventory and supply levels, placing orders as needed to maintain adequate stock.
  • Work closely with the kitchen team to ensure efficient food preparation and presentation.

  • Uphold sanitation and safety standards in compliance with health regulations.
  • Generate reports on daily operations, including sales figures, customer feedback, and staff performance metrics.

  • Foster a positive work environment and promote teamwork among staff members.

Qualifications:

  • Demonstrated experience in a management position within the Restaurant or Hospitality sector.
  • Strong operational knowledge and understanding of restaurant dynamics.
  • Excellent leadership and team management capabilities.
  • Outstanding organizational and multitasking skills.
  • Strong communication and interpersonal abilities.
  • Willingness to work evenings, weekends, and holidays as necessary.
  • Ability to collaborate effectively with the General Manager and other department leaders.
  • Detail-oriented with a commitment to maintaining high service standards.
  • A Bachelor's degree in Business Administration, Hospitality Management, or a related discipline is preferred.

For more information about Vela Bar Cocina, please visit.

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